Thank you for choosing to create your own unique item with us at laveti.co.nz! We appreciate your interest in our custom order service. To ensure a smooth and satisfactory experience, please review the following guidelines:

1. Placing a Custom Order:

   • Click on the "Create Your Own" form in the navigation bar to begin the custom order process.
   • Fill out the required fields and provide as much detail as possible about your desired item.
   • Please note that submitting the form does not guarantee availability or customization options. Our team will carefully review your request and contact you for further information.

2. Order Review and Communication:

   • Our team will review your custom order request within a reasonable timeframe.
   • If we require additional information or clarification to proceed with your order, we will promptly reach out to you via the contact information provided.
   • In some cases, customization options or availability may be limited. If this occurs, we will inform you and discuss alternatives or adjustments to meet your preferences.

3. Order Confirmation and Pricing:

   • Once all necessary details are confirmed, we will provide you with a final quote for the custom order, including any applicable fees or charges.
   • Please review the provided quote carefully. If you agree to proceed, we will require your confirmation and payment before initiating production.

4. Production and Lead Time:

   • The production time for custom orders may vary depending on the complexity of the item and current workload.
   • We will provide you with an estimated lead time for your order. Please note that unforeseen circumstances may cause delays, and we will communicate any changes to you promptly.

5. Order Updates and Progress:

   • Throughout the production process, we will keep you informed of the progress of your custom order.
   • Feel free to reach out to our customer support team at any time if you have any questions or need updates regarding your order.

Please note that due to the nature of custom orders, we cannot accept returns or offer refunds unless the item is defective or does not meet the agreed specifications.

At laveti.co.nz, we strive to provide you with a personalized and exceptional experience. We appreciate your understanding and cooperation throughout the custom order process. If you have any further questions or concerns, please don't hesitate to contact us.

Thank you for choosing Laveti!