Thank you for shopping with! We are committed to providing a reliable and efficient shipping experience for our customers. Please review the following shipping policy guidelines:

  1. Dispatch and Fulfillment:

    • All orders are dispatched from either Auckland, New Zealand or Fiji, depending on product availability and logistics.
    • We aim to dispatch orders promptly, usually within 1-2 business days from the date of purchase, excluding weekends and public holidays.
    • In case of any delays or unforeseen circumstances, we will notify you promptly and provide updates on the status of your order.
  2. Domestic Shipping (Aotearoa New Zealand):

    • Our goal is to provide overnight delivery for orders within New Zealand, provided that the order is placed before the cut-off time on a business day.
    • If you require urgent delivery, please contact our team directly, and we will do our best to accommodate your needs.
    • For rural or remote areas, please allow an additional day or two for delivery.
  3. Packaging and Handling:

    • We handle all products with utmost care and attention to ensure they are properly packaged and protected during transit.
    • Our packaging is designed to secure and safeguard your items while on their way to you.
    • We take customers' needs into account while packaging to ensure the safety of the products.
  4. International Shipping:

    • For international orders, please note that customs fees, taxes, or duties may be applicable upon arrival in the destination country.
    • These fees are determined by the customs authorities of the respective country and are beyond our control.
    • Any additional charges incurred are the responsibility of the customer.
    • We recommend checking with your local customs office for more information on potential fees before placing an order.
  5. Estimated Delivery Times (Standard):

    • Delivery times may vary depending on the destination and customs procedures.
    • The following are estimated delivery time frames:
      • New Zealand: 1 to 3 days
      • Australia: 2 to 4 weeks
      • United States of America: 3 to 5 weeks
      • Europe: 4 to 7 weeks

Please note that these delivery times are approximate and subject to change based on factors beyond our control, such as customs clearance, local postal services, and any unforeseen delays.

Our team is dedicated to providing excellent customer service. If you have any questions, concerns, or specific shipping requirements, please don't hesitate to reach out to us directly. We will gladly assist you and work towards meeting your needs.

Thank you for choosing Laveti!

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